> ## Documentation Index
> Fetch the complete documentation index at: https://docs.convocore.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage Convocore subscriptions, v2-2026 plans, add-ons, payment methods, and invoices.

# Billing

Manage your workspace plan, add-ons, credits, payment methods, and invoices from the dashboard **Billing** page (bottom left).

<Note>
  **Credits:** **1 USD = 1,000 credits**. The **v2-2026** catalog and its feature gates apply to **new users only**. If you were on any older plan before August 2026, you keep **all features unlocked** and are not forced onto the new ladder.
</Note>

<Tip>
  Compare tiers on [convocore.ai/pricing](https://www.convocore.ai/pricing), then subscribe or change plan from **Billing → Plans**.
</Tip>

***

## Subscription plans (v2-2026)

Annual = \~33% off (billed once per year as the “annual billed” amount below).

### Free — \$0

Sandbox / hobby trial.

* Web widget, tools builder, basic analytics
* 2 agents · 1 workspace seat · 2 trial client seats
* **500 credits one-time** (not refreshed monthly)
* 1,000 KB docs · Tier 4 models
* No REST API

### Starter — $29/mo · $228/yr (\$19/mo effective)

* Web + Telegram
* 3 agents · 5,000 credits/mo · 1,000 KB docs
* Calendar & email integrations · Tier 3+ models
* Community / email support

### Pro — $59/mo · $468/yr (\$39/mo effective) — most popular

* All chat channels (WhatsApp, Instagram, Messenger, Discord, Email)
* Live handoff + ticketing, [lead funnel](/features/lead-qualification-funnel), CRM
* 10 agents · 2 workspace seats · 15,000 credits/mo · 25,000 KB docs
* Overage credits · Tier 2+ models · Monthly crawler refresh
* Email support

### Business — $99/mo · $792/yr (\$66/mo effective)

* Everything in Pro, plus voice / phone, campaigns, widget branding removed
* BYOK + premium (Tier 1) models, MCP + webhooks, agent simulator
* Crawler access + auto-update · API **read**
* 20 agents · 5 workspace seats · 25,000 credits/mo · 100,000 KB docs
* **2** Twilio numbers · **3** concurrent call lines
* Weekly crawler refresh · Priority email

### White Label — $199/mo · $1,596/yr (\$133/mo effective)

* Agency platform: full API, per-client analytics, crawler proxy + auto-scrape
* Unlimited agents · 10 workspace seats · **20** client seats
* 60,000 credits/mo · 500,000 KB docs
* **3** Twilio numbers · **10** concurrent lines
* Daily crawler · Priority + onboarding

### White Label Elite — $349/mo · $2,796/yr (\$233/mo effective)

* SaaS mode, client self-signup, client-facing analytics, rebrandable API
* Agency auto-billing (Stripe Connect for your clients)
* Unlimited seats, clients, and KB docs · 120,000 credits/mo
* **5** Twilio numbers · **25** concurrent lines · Dedicated support

<Note>
  Paid-plan monthly credits are added each billing cycle. Unused credits (including purchased top-ups) roll over.
</Note>

<Note>
  Public REST API: **Business+** for read, **White Label+** for write. See [API Authentication](/api-reference/authentication).
</Note>

***

## Grandfathered plans (pre–August 2026)

If your workspace was on **any older plan before August 2026** — classic Pay as you go, legacy, managed, or other pre-v2 catalogs — you are fully grandfathered:

* **All features stay unlocked** (channels, voice, API, crawler, agency tools, etc. — same as before)
* You are **not** migrated onto the v2-2026 ladder
* Existing Stripe prices, add-ons, and billing for your cohort stay as before
* The new Starter → Elite limits and capability gates apply only to **new / never-paid** workspaces

You only see the new plan ladder if you are a new user (or you later choose a v2 plan through an intentional upgrade path).

***

## Add-ons

Buy capacity or unlock a feature without changing base plan. In Billing, open **Add-ons** (or modify plan). Yearly add-on price ≈ monthly × 8.

### Capacity

* **Workspace seat** — \$10/mo
* **Client seat** — \$15/mo
* **Agent seat** — \$5/mo
* **Concurrent call line** — \$5/mo
* **Twilio phone number** — \$3/mo
* **White Label (legacy)** — \$200/mo (agency dashboard / clients / custom domains)

### Feature (v2)

Channels ($5–$15), omnichannel pack ($29), live handoff ($15), lead funnel ($15), CRM ($10), widget branding ($19), widget tabs ($9), voice/phone ($29), SIP ($15), campaigns ($29), BYOK + premium ($20), MCP + webhooks ($15), API read ($15) / full ($39), agent simulator ($19), crawler options ($10–$15), SaaS mode (\$99).

Full list: [Pricing overview → Add-ons](./overview#add-ons).

***

## Managing your subscription

1. Log in → **Billing** (bottom left)
2. Open **Plans** (or **Change plan**)
3. Choose **monthly** or **annual**
4. Confirm checkout (card / wallet) or confirm in-app change if you already have a payment method

Upgrades and many plan changes are prorated; you’ll see a preview before confirming.

<Tip>
  Use the plan comparison on Billing or [convocore.ai/pricing](https://www.convocore.ai/pricing) before you subscribe.
</Tip>

***

## Credits & overages

* Included monthly credits come with your paid plan (or Free’s one-time trial).
* **Pro+** can purchase overage / top-up credits from Billing when you need more.
* Hitting credit (or message) limits can lock AI usage for the period until the next cycle or a top-up — watch the quota banner in the app.

**[Credits deep-dive →](./credits)**

***

## Payment methods & invoices

* Add or update cards in **Billing → Billing details**
* Download invoices from **Billing → Invoices**
* Business tax / company fields are optional on the billing forms where shown

***

## Auto-billing / renewals

Subscriptions renew automatically each cycle while a valid payment method is on file.

* To cancel or change renewal, use **Billing → Current plan** (or the Stripe customer portal link if shown)
* Agency **auto-billing for clients** (Stripe Connect) requires **White Label Elite** (or the SaaS-mode entitlement), not standard White Label

***

## Troubleshooting

| Issue                                      | What to try                                                          |
| ------------------------------------------ | -------------------------------------------------------------------- |
| Payment declined                           | Check card details, funds, and 3DS / bank approval                   |
| Plan change blocked                        | Clear unpaid invoices; wait for a pending Stripe change to finish    |
| Missing feature after upgrade              | Refresh the app; confirm the workspace shows the new plan on Billing |
| API 403                                    | Need Business+ (read) or White Label+ (write) on v2                  |
| Still on old billing / everything unlocked | Expected for any pre–August 2026 plan — v2 gates are new users only  |

***

## Next steps

* **[Pricing overview](./overview)** — Ladder, model tiers, add-ons
* **[Credits](./credits)** — Consumption and optimization
* **[Provider cost estimates](./provider-cost-estimates)** — STT / TTS
* **[Voice pricing](../voice/pricing)** — Per-minute call stack